Shipping Times and Costs
You will receive an email containing your Tracking Number once your package has been shipped from our Lithuanian warehouse.
We cover the delivery costs of your items if your order is above 100€. There are no extra costs at delivery (duties are on us!). If your order value is less than 100€, the delivery charge is 6€
Our shipping pricing is based on 2kg of total parcel weight. If parcel exceeds standard weight additional fees may be applied.
Your parcel will arrive within 7 business days (excluding weekends and public holidays) in Europe and 10 days to other locations after you place your order.
You have 14 days to return, or to exchange the same item for a different color or size (as long as it is the same price or lower).
Return and exchange
To exercise your right of withdrawal, you must unequivocally inform us via
orders@houseofnaive.com of your decision to withdraw from the purchase. It is not enough to just send the goods back. We will provide you with a model withdrawal form, which you need to fill to proceed with the return.
We’ll give you a full refund (or difference, if any, in the case of exchanges) by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all their tags on.
For food regulation reasons chocolates and other edibles cannot be returned or exchanged (unless they are defective or out of date). Sometimes thinner chocolate bars brake or whiten during the transportation but this does not oblige us to reimburse for the item.
Please note that items bought online cannot be refunded or exchanged in our store.
If you decide to return something, please ensure that it is in perfect condition. This means:
clean (no deodorant, perfume or make-up stains)
unworn
unwashed
Items returned to us in a non-sell able condition, will not be refunded and may be sent back to you.
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged. If you decide that they’re not quite right, please return them in their original shoe bag as it is part of the product, with another solid box around it, preferably the original outer packaging.
